Customer Service
- Shipping & Delivery
- Domestic Shipping (USA)
Designerstudiostore.com offers FREE shipping on All U.S. orders of $75 or more. Orders are usually shipped next business day and have a transit time of approximately 2-3 days. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Please note that USPS Prioriry mail arrival time is not guaranteed. If you need a guaranteed arrival time, you may purchase Express Shipping at an additional charge. Please, note that all orders over $500 require a signature upon delivery.
International Shipping (Worldwide)
Designer studio offers Worldwide international shipping. Usually transit time is between 5-10 days, but occasionally orders may be delays by customs for several weeks. Designer studio also offers expedited international shipping. Shipping time is typically 3-6 days, but orders may be delayed in customs.
Please note that international orders are often subject to duties and taxes in addition to the price Designer Studio charges, and are billed by your country's customs department upon arrival. As a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country.
- Returns & Replacements
- You can return your purchase if you are not 100% satisfied with it. We will be happy to accept a return for a full refund.
Please, make a note that since November 15 2009 a restocking fee of 15% off will be applied when returning jackets.
* 14 - day full refund, less shipping cost on all qualifying returns.
* 30 - day exchange / store credit period on qualifying returns.
You can return your purchase for up to 14 days of your orders arrival date for a full refund , less shipping cost an accordance with the original payment method.
Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.
It is recommended that footwear is tried on in a clean, carpet area, as shoes may be returned in new condition with no streaks or scuffs.
Due to hygienic concerns, underwear and swimwear may not be return or exchanged.
Sale Items
Items that are purchased at a discount of 30% or less off the original sale price are considered "Sale Items". Sale items qualify for exchange / store credit ONLY. Sale items must be postmarked (shipped) within three (3) days of your orders arrival date.
Clearance Items
All items purchased at a discount greater then 30% are considered "Clearance items" and therefore are a final sale.
Return shipping is paid by customer. We will pay for the return shipping if there is a damage of the items or our mistake. Please do not send your purchase back to the manufacturer. We will take care of everything.
If you would like to exchange an item on your order, please call 1-619-662-9530 for additional assistance. - Privacy & Security
- Information collection and use.
Information collection. We collect information from you in several different ways on the site. Our goal in collecting personal information from you is to provide an efficient, and customized experience. For example.
Help make this site easier for you to use by not having to enter information more than once.
Help you quickly find information, products, and services. Alert you to new information, products and services that we offer.
Registration and Ordering.
Before using certain parts of this site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing addresses, phone number and email address. In addition we may also ask you for your gender.
These kinds of information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
Email addresses.
Several locations of the site permit you to enter your email address for the purpose including but not limited to: to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers.
Information use and disclosure.
Internal use.
We use your personal information to process your order and provide you with customer service. We may internally use you personal information to improve our site’s content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this site.
Communications with you: We will use you personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us.
External Use.
We want to provide you with excellent service and to offer you a great selection – we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
As do most internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Services, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can improve the quality of the service of our third Party.
We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our terms of use or other agreements, or to protect ourselves or others. For example, we may share information to reduce risk of fraud or if someone uses or attempts to use our site for illegal reasons or to commit fraud.
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the privacy policy in effect.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Opt out / corrections
Upon your request, we will (a) correct or update you personal information; (b) stop sending emails to your email address; and/ or (c) disable your account to prevent any future purchases through that account. You can make these requests by clicking Unsubscribe link from email sent to you.
Please do not email your credit-card number or other sensitive information.
Updates to this policy
If we change or update this policy, we will post changes and updates on this site so that you will always be aware of what information we collect, use or disclose. We encourage you to review this policy from time to time so you will know if the privacy policy has been changed or updated. - Puprchasing
Depending on availability, purchases may be made either directly through designerstudiostore.com or through the assistance of our online personal shoppers.
Product Availability
Our products available fore purchase online include shoes, jeans, tops, polo, handbags,
Sun glasses, for men, women and children. All products are subject to availability; and we reserve the right to limit quantity of product we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.
Pricing
Prices displayed on the Designer Studio website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. - Payment
Designer Studio accepts the following forms of payment for online purchases:
* Visa
* Mastercard
* American Express
* Discover
The transaction will be charged to your credit card automatically after check out process.
Shipping And Delivery
For security reasons, Designer Studio online purchases will require a signature upon delivery. In addition purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.
All purchases are shipped via USPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. USPS priority mail or Express mail) orders are processed and delivered Monday through Friday, excluding holidays.
Designer Studio cannot be responsible for unanticipated delays.
We don’t ship to P.O. boxes or APO/FPO addresses.
Tracking
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Return
If for any reason, you are not completely satisfied with your purchase, you may return it for a period of 14 days from the your order delivered. Merchandise must be unworn and in the original packaging, and accompanied by the original packing slip. We will also accept the return of incorrect or defective merchandise that meets the guidelines below.
Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
Defective Merchandise: Include any items that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style.
Exchanges
If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty items to us. As stated above, merchandise must be unworn and in the original packaging, and accompanied by the original packaging slip. We’ll also accept the return of incorrect or defective merchandise that meet the guidelines below.
Designer Studio will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in designer studio’s sole discretion.
Errors And Inaccuracies
Our goal is to provide complete, accurate, and up to date information on our web site.
Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information.
We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Site Policies, Modification, And Severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to designerstudiostore.com. We reserve the right to make changes to our site, policies, and these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
- Contact Us
- By Phone:+1 619 662 9530
- By Email: support@designerstudiostore.com
Our Postal Address:
Designerstudiostore.com
4345 Camino de la plaza Ste 298
San Diego, CA 92173
Phone: (619) 662 9530-
